Terms & Conditions

IMPORTANT - PLEASE REAAll travelers who purchase a tour via Tubale LLC (“Tour Seller”) must agree to be bound by the following terms, which form the conditions of your travel contract.

1. Parties Involved

• Tubale LLC, a Delaware-registered limited liability company, acts as the tour seller, responsible for handling bookings, issuing invoices, and processing payments.
• Bonisa Global Pty Ltd, a South African-registered company, is the tour operator, responsible for the actual delivery of travel services, including accommodation, transportation, and activities.

By purchasing a tour through Tubale LLC, you acknowledge that your contractual agreement for service delivery is with Bonisa Global Pty Ltd, which directly manages and operates the travel arrangements.

2. Travel Documentation & Responsibility

• Passports & Visas: It is the traveler’s responsibility to ensure they have a valid passport (at least 6 months beyond travel date) and obtain any required visas. Tubale LLC and Bonisa Global Pty Ltd accept no liability for denied entry due to incorrect documentation.
• Health & Vaccinations: Travelers must comply with required vaccinations and health regulations before departure.

3. Role of Tubale LLC & Bonisa Global Pty Ltd

• Tubale LLC serves as the merchant of record, handling bookings, payments, and customer service inquiries regarding transactions. It does not operate any travel services.
• Bonisa Global Pty Ltd serves as the tour operator, responsible for organizing and delivering travel services, including accommodation, transportation, and activities.

4. Third-Party Suppliers & Limitation of Liability
Bonisa Global Pty Ltd collaborates with independent third-party providers (hotels, transport companies, activity organizers). As such:

• Tubale LLC does not own, manage, or control any third-party travel service providers and is not responsible for their acts, omissions, or service quality.
• Bonisa Global Pty Ltd acts solely as an intermediary and is not liable for loss, injury, or delays caused by third-party service providers, including but not limited to:
• Supplier bankruptcy
• Mechanical failures
• Labor strikes, civil unrest, or force majeure events

5. Booking & Payment Terms

• A deposit is required to secure a booking. The booking is confirmed once Tubale LLC receives payment.
• Deposit Requirements:
• 3-4 day tours: $300 USD per person
• Tours exceeding 4 days: $500 USD per person
• Custom itineraries: 25% of the total quoted rate
• The remaining balance is due 60 days before departure.
• Late Bookings: Reservations made within 60 days of departure require full payment at the time of booking.
• Payment Fees:
• Credit card payments incur a 3.5% processing fee.
• Bank wire transfers incur a $25 processing fee.

6. Changes & Cancellations

• Modifications: Tubale LLC and Bonisa Global Pty Ltd will attempt to accommodate changes without extra fees, but supplier-imposed charges must be paid by the traveler.
• Cancellation Policy:
• Up to 90 days before arrival: Full refund on accommodations/excursions/transport.
• Up to 60 days before arrival: 70% cancellation fee applies.
• Up to 30 days before arrival: 100% cancellation fee applies.
• Travel Insurance: Highly recommended for coverage against cancellations, delays, or personal emergencies.

7. Pricing & Currency Adjustments

• All prices include applicable taxes and Value Added Tax (VAT) where applicable.
• Prices are listed in USD, based on exchange rates at the time of booking. If currency fluctuations exceed 2%, Tubale LLC reserves the right to adjust pricing accordingly.

8. Travel Conditions & Expectations

• Tour Experience: Traveling abroad involves different living standards, customs, and service levels. Travelers should be adaptable and open to new experiences.
• Accommodation & Meals:
• Daily breakfast is included (continental or full-cooked).
• Dinner includes either two or three courses (starter, main, dessert).
• Lunch, beverages, and incidental expenses are NOT included.
• Complaints: Any dissatisfaction with accommodations, vehicles, or services must be reported immediately to local management and then to Bonisa Global Pty Ltd for resolution.

9. Health, Fitness & Accessibility

• Tours require moderate physical fitness and may involve walking on uneven terrain, stairs, and inclines.
• Travelers must inform Bonisa Global Pty Ltd of any mobility limitations or dietary restrictions before booking.

10. Baggage & Personal Belongings

• Each traveler may bring:
• One suitcase (max 30x18x10 inches, 40 lbs/18 kg).
• One small personal item (daypack, purse, or camera bag).
• Excess baggage may be refused due to space limitations.

11. Itinerary Changes & Minimum Group Size

• Bonisa Global Pty Ltd reserves the right to modify itineraries as necessary due to unforeseen circumstances.
• Minimum Group Requirement: If the required number of travelers is not met, the tour may be canceled or rescheduled, with a full refund issued.

12. Errors & Omissions

• While every effort is made to ensure accuracy in pricing, dates, and descriptions, errors may occur. Tubale LLC reserves the right to correct mistakes upon discovery.

13. Photography & Media Release

• Guests consent to the use of their photos, videos, and testimonials for marketing purposes unless a written request is submitted to Tubale LLC.